Business Process Automation

Reduce customer response time by 60%

Overview

• Customer support teams are overwhelmed with repetitive queries, leading to delayed responses and low satisfaction rates. Implementing an AI-powered chatbot to handle FAQs, order tracking, and basic troubleshooting.

Workflow & Automation

• A customer submits a query on the website.

  
  

• The AI chatbot processes the request using NLP.

  
  

• if the query is simple, the chatbot provides an instant response.

  
  

• If complex, it escalates the issue to a human agent.

Benefits

• 24/7 customer support availability.

  
  

• Reduced workload for human agents.

  
  

• Faster response times, improving customer satisfaction.

Key Technologies & Tools

• AI Models: GPT-based chatbot

  
  

• Automation Tools: Zapier, Twilio, Intercom

  
  

• Integrations: CRM (HubSpot, Salesforce), live chat platforms