Business Process Automation
Customer Support
Feb 17, 2025

Reduce customer response time by 60%
Overview
Customer support teams are overwhelmed with repetitive queries, leading to delayed responses and low satisfaction rates. Implementing an AI-powered chatbot to handle FAQs, order tracking, and basic troubleshooting.
Workflow & Automation
A customer submits a query on the website.
The AI chatbot processes the request using NLP.
if the query is simple, the chatbot provides an instant response.
If complex, it escalates the issue to a human agent.
Benefits
24/7 customer support availability.
Reduced workload for human agents.
Faster response times, improving customer satisfaction.
Key Technologies & Tools
AI Models: GPT-based chatbot
Automation Tools: Zapier, Twilio, Intercom
Integrations: CRM (HubSpot, Salesforce), live chat platforms