AI-Driven Complaint Management System

Reduce average complaint resolution time from 3 weeks to 5 days

Overview

• Manual complaint handling is slow, inconsistent, and lacks proper tracking, leading to delayed resolutions, potential compliance issues, and employee dissatisfaction. AI automates the intake, classification, routing, and tracking of employee complaints while ensuring confidentiality and compliance with workplace policies.

Workflow & Automation

• AI analyses complaint submissions to categorise by type (harassment, discrimination, workplace safety, etc.)

  
  

• Natural language processing identifies severity levels and flags urgent cases for immediate attention

  
  

• Automated routing to appropriate HR personnel or department based on complaint type

Benefits

• Reduces complaint resolution time by 60%

  
  

• Ensures consistent handling of all complaints

  
  

• Maintains confidentiality and compliance standards

Key Technologies & Tools

• AI Models: Natural Language Processing, Text Classification, Sentiment Analysis

  
  

• Automation Tools: Case Management Systems, HR Ticketing Platforms

  
  

• Integrations: Employee Communication Platforms, Document Management Systems