AI-Driven Complaint Management System
Resolve complaints 3x faster with intelligent routing
Overview
Managing employee complaints manually is time-consuming and can lead to inconsistent handling. AI-powered complaint management ensures every issue is properly categorized, routed, and tracked.
Workflow & Automation
- Employee submits complaint through portal or email
- AI analyzes content to determine category and severity
- Complaint is automatically routed to appropriate handler
- Follow-up reminders and escalations are automated
Benefits
- Ensures consistent complaint handling
- Reduces response time by 70%
- Creates audit trail for compliance
- Identifies patterns and systemic issues
Key Technologies & Tools
AI Models: Sentiment analysis, text classification, priority scoring
Automation Tools: ServiceNow, Zendesk, custom workflows
Integrations: HR case management systems, email, Slack